FAQ
If the suit you ordered online doesn't fit 100%, we'll cover the alteration costs of €20.00! It doesn't matter whether the alteration costs are lower or higher. Just send us a picture of the invoice and the order number and we 'll refund you €20.00 . We promise!
83% of all customers rated us 5★ and 14% 4★. 97% of all reviews are POSITIVE! We would like to thank you very much for that! We are a small team that gives our all every day and are happy that our customers are satisfied.
If your item is already in the shopping cart and the order is completed immediately, the item is 99% available for delivery. However, if there is some time between the two processes, it may be that the item has already sold out in the meantime. Placing it in the shopping cart does not mean that it is reserved. For orders placed before 11 a.m., the order is sent out the SAME DAY and is usually with you within 2 working days! You will receive a shipping notification and can track the shipment with the DHL tracker.
No, there is no minimum order value.
Immediately after your purchase you will receive an order confirmation by email with all the details of your order.
No, unfortunately we do not offer ordering by phone. Please order directly via the order process in the online shop. If you have any questions or need help with the order or the items, we are of course available at any time.
For orders over €49.90 we ship free of charge within Germany. For orders under this value the shipping costs are €3.99. Shipping abroad costs €13.99. And that goes both ways - from us to you and from you to us.
We ship exclusively with DHL . The delivery time is two to six working days.
Yes , we also deliver to packing stations.
We cover the cost of return shipping for orders over €49.90. For orders under €49.90 we can also create a return label for you, but we would unfortunately have to charge you €3.99 for this. For international orders we are unfortunately unable to cover the cost of return shipping, even for orders over €49.90.
The following steps for returning goods are not a mandatory requirement for the effective exercise of your right of withdrawal. Please send us an email to retoure@anzugshop.com telling us which items you would like to return. After receiving your email, we will generate the DHL return label and send it to you with our return form. Simply print out this return label, stick it clearly on the box and hand it in at a DHL branch of your choice. The value of the goods will be credited back to you immediately after receipt of the return.